Privacy Policy

Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number
  • Account balances
  • Transaction history
  • Credit history
  • Credit scores

When you are no longer our customer, we continue to share your information as described in this notice.

How? All financial companies need to share members' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members' personal information; the reasons Generations Credit Union chooses to share; and whether you can limit this sharing.


Reasons we can share your personal information Does GCU share? Can you limit this sharing?
For our everyday business purposes -
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes -
to offer our products and services to you
Yes Yes
For joint marketing with other financial companies Yes Yes
For our affiliates' everyday business purposes -
information about your transactions and experiences and/or information about your creditworthiness
N/A Do not share
For our affiliates to market to you N/A  Do not share
For non-affiliates to market to you No Do not share


Questions? Call 800-672-7211 or go to
Other Important Information 

Protecting Children's Privacy: Information on children under the age of 13 is collected only to the extent needed for opening and maintaining their accounts. We do not knowingly solicit or collect data from children: marketing to them is limited. 

An opt-out notice received from any account holder on a joint account will be sufficient to process the opt-out request.

What We Do
How does GCU protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

We also restrict access to non-public personal information about you to those employees and volunteers who need to know this information.

How does GCU collect my personal information?

We collect your personal information, for example, when you:

  • Open an account or apply for a loan
  • Apply for any GCU service
  • Visit our website or provide us information on any online application or transaction
  • Use debit or credit card
  • Make deposits into, withdrawls from, or payments with any of your accounts
Why can't I limit all sharing?

Federal law gives you the right to limit only:

  • Sharing for affiliates' everyday business purposes - information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. We do not have any affiliates with whom we share info.



Companies related by common ownership or control. They can be financial and non-financial companies.

  • Generations Credit Union has no affiliates.

Companies not related by common ownership or control. They can be financial and non-financial companies.

  • Generations Credit Union does not share with nonaffiliates for their marketing purposes except in connection with our joint marketing arranagements
Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Our joint marketing partners include providers of investment and financial services as well as insurance companies.

Our Privacy Philosophy

Generations Credit Union is committed to making available financial products and services through the Internet that will enable you to meet your financial needs and reach your financial goals. Protecting your personal information and using it in a manner consistent with your expectations is a high priority for us.

This site does not capture information about your specific activities. It does, however, produce reports in which we can view anonymous, aggregated data for business purposes. We do not use any active content mechanisms to capture information without your prior consent.

Information gathered via this site is not shared with third parties, unless required by law or you request such sharing.

Our website contains links to other sites. Generations Credit Union is not responsible for the security or privacy practices of these sites.

If you have any questions about this security & privacy statement, the practices of GCU's website or your dealings with our company, you can contact us using any of the following communication channels:

Sending us an e-mail
Sending mail to PO Box 2526; Olympia, WA 98507-2526
Calling (360) 357-5660 or (800) 672-7211 during regular business hours (Pacific Time zone).
Faxing (360) 357-8456 any time of day or night

COPPA (Children's Online Privacy Protection Act)
Protecting Your Children's Information & Privacy

Generations Credit Union does not intend for the online financial services to be offered or directed toward children under age 13. We do not knowingly solicit or collect data from children, and we do not knowingly market to children online without express parental consent or notification.

If we receive online information from any child, we will only use the information to respond directly to a child's request. We recognize that protecting children's identities and online privacy is important.

If you feel your child has provided personally identifiable information to us, please contact us to review and delete any such information.

Email Link Disclaimer

Notice: Because there is a risk that information transmitted via Internet email could fall into the wrong hands, Generations Credit Union suggests that confidential information, such as account numbers or social security numbers, not be transmitted via email. If this information must be stated please contact Generations Credit Union by phone or at your nearest office. Thank you. If you "Continue", the link will open a new email message in your default email program.

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External Link Disclaimer

You will be linking to another website not owned or operated by Generations Credit Union. Generations Credit Union is not responsible for the availability or content of this website and does not represent either the linked website or you, should you enter into a transaction. We encourage you to review their privacy and security policies which may differ from Generations Credit Union.

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